Practical information about appointment enquiries, referral documents and the arrangements to check before a cardiology consultation.
If you are making an enquiry on behalf of someone else, please ensure you have their permission where appropriate. An enquiry submitted through this website does not itself confirm an appointment.
Once your appointment arrangements have been confirmed, check the information you receive and contact the relevant team if anything is unclear.
Review the date, time, location and appointment format shown in your confirmation. If any detail appears incorrect, contact the team using the details in your confirmation.
If you have been referred, keep your referral letter and any relevant correspondence accessible. Requirements can vary, so check whether anything needs to be provided in advance.
Make a short list of the matters you want to raise with the clinician. This can help you remember your questions during the consultation.
For an in-person appointment, check the location and travel arrangements. For a remote appointment, follow the instructions provided and make sure your contact details are current.
The steps depend on whether your enquiry relates to an NHS referral, a private consultation or another arrangement. Please check the instructions from the organisation handling your appointment.
Follow the instructions in your NHS referral or appointment letter. If you have been given a booking reference or access code, use the official NHS booking route stated in your letter. You can read the NHS guide to booking an appointment through the NHS e-Referral Service.
Ask whether a referral letter or other documents are needed for the consultation you are considering. Requirements may differ between providers and appointment types. Your GP may be able to advise whether a referral is appropriate for your circumstances.
Keep the letter and any booking correspondence available. Do not send detailed medical records through a general enquiry form unless the relevant provider has specifically instructed you to use an appropriate secure method.
Contact the organisation that issued your referral or the team named in your appointment correspondence. We can respond to administrative enquiries within the scope of the services we actually provide.
Please make sure you understand the practical arrangements before accepting a booking. The details below are general guidance; the terms provided for your specific appointment will apply.
Any applicable consultation fee, payment arrangements and relevant terms should be explained before your appointment is confirmed. If you are unsure what a quoted fee covers, ask for clarification before proceeding.
If you cannot attend, contact the booking team as soon as reasonably possible. Include your appointment reference if you have one, and ask about the available options for rearrangement.
Any applicable cancellation period, charges or refund arrangements should be provided with the relevant booking terms. Please review those terms before confirming your appointment.
The website enquiry form is intended for appointment coordination and general administrative questions. It is not monitored as an urgent clinical service and must not be used to request a diagnosis, treatment advice or emergency assistance.
Call 999 if you think you are experiencing a medical emergency, including severe or persistent chest pain, serious breathing difficulty, collapse or symptoms that require immediate attention.
For urgent medical advice in England that is not a life-threatening emergency, contact NHS 111 or use the official NHS 111 service.
Do not wait for a reply to a website enquiry if you are worried about urgent symptoms.
For appointment enquiries and general administrative information, contact our team by email or telephone. Please do not use these channels for emergency assistance or send sensitive clinical information unless you have been given an appropriate secure method.
