Accessibility Statement

01 Our commitment

We want visitors to be able to find information, understand our appointment enquiry process and contact us without unnecessary barriers.

Accessibility is an ongoing consideration in the way we present website content and review digital services. We aim to identify and address barriers where reasonably practicable, taking account of the needs of people with disabilities and different access requirements.

This statement relates to our website and the digital information we make available through it. It does not represent a claim that every page, document, third-party tool or external website is fully accessible.

02 Accessibility standards

We use the Web Content Accessibility Guidelines (WCAG) as a reference when considering website accessibility. These guidelines address four main principles: content should be perceivable, operable, understandable and robust.

Our aim is to work towards accessible content and interactions consistent with WCAG 2.2 Level AA where reasonably practicable. A formal conformance level should only be claimed following appropriate testing of the website and its relevant functions.

03 Accessibility features

We aim to support accessibility through practical design and content choices, including:

Actual accessibility depends on the full website implementation, including the WordPress theme, plugins, forms, embedded content and any changes made after publication.

04 Appointment and contact forms

Our website may provide forms for appointment requests or general enquiries. We aim to make these forms understandable and usable, with clear labels and instructions where supported by the form implementation.

If you experience difficulty completing a form, you can contact us by email or telephone. Where reasonably practicable, we will consider an alternative way for you to communicate your enquiry.

Please avoid sending unnecessary sensitive medical details through general contact channels. If information is needed to handle your enquiry, we will explain the appropriate way to provide it where possible.

05 Known limitations

Some parts of a website may present accessibility challenges, particularly where they rely on third-party services, embedded content, documents or plugins that we do not fully control.

We have not used this statement to assert that specific accessibility defects have been identified or that a comprehensive independent audit has been completed. Any confirmed limitations should be described here following an actual review.

If you encounter a page, document or function that is difficult to use, please tell us which part is affected and what difficulty you experienced. This helps us assess the issue and consider reasonable improvements.

06 Alternative formats and reasonable adjustments

If information on our website is not accessible to you, please contact us to explain what you need. Where reasonably practicable, we will consider alternative ways to provide the relevant information or support communication about an appointment enquiry.

Depending on the request, possible options may include:

• Providing clarification about information displayed on a webpage.
• Helping you identify the relevant section of the website.
• Discussing an alternative way to submit an enquiry.
• Considering a reasonable adjustment to our communication process.

The options available will depend on the information requested, the nature of the barrier and the circumstances. Please let us know if you have a preferred way for us to respond.

07 Report an accessibility issue

We welcome feedback about barriers that prevent you from using our website or accessing information.

When reporting an issue, please include where possible:

• The webpage address or the name of the affected page.
• A description of the problem and what you were trying to do.
• The device, browser or assistive technology involved, if known.
• Your preferred method of contact and any communication adjustment you need.

You do not need to provide a medical diagnosis or other sensitive personal information to report a website accessibility issue.

We will review the information and aim to respond within a reasonable period. The time needed to investigate or resolve an issue may depend on its complexity and whether a third-party provider is involved.

08 Review and improvements

We may review this statement as our website, content and digital services change. Where accessibility issues are identified, we will consider appropriate improvements in light of their impact, technical feasibility and the resources available.

This statement should be updated if an accessibility audit, testing process or user feedback establishes material facts about the website’s current accessibility or known limitations.

09 Contact us

For accessibility feedback, requests for alternative formats or questions about this statement, please contact FITCARDIOLOGY LTD.