Book Appointment Now
FITCARDIOLOGY LTD · FAQ
A little more clarity.
A better-informed next step.
Find answers to common questions about appointment enquiries, referral information, consultation arrangements and contacting our team.
Appointment enquiries
Requests, confirmations and practical arrangements.
Visit our Appointment Services page or use the form on our Contact page. Provide your contact details and a brief description of the administrative assistance you need.
We may contact you if further information is needed to understand your request. Submitting a form is an enquiry, not a confirmed booking.
No. An appointment request must be reviewed and the arrangements confirmed separately. Please wait for a confirmation before treating a date, time or location as final or making travel arrangements.
Start with your name, preferred contact details and a short explanation of your enquiry. If referral documentation or additional administrative information is needed, we will explain the next steps.
Please do not include unnecessary medical details, full medical records, passwords or payment card information in a general message.
You can tell us your preferred dates or times when making an enquiry. Preferences are subject to availability and must be confirmed before an appointment is treated as arranged.
Referral information
Understanding the information that may be needed.
Requirements depend on the specific consultation arrangements being requested. Please contact us to ask what referral information may be needed for your enquiry. We cannot confirm eligibility or clinical suitability through a general website message.
Please do not attach detailed health records to a general enquiry unless a suitable and authorised submission method has been provided. If documents are required, contact us first so we can explain the appropriate next step.
Our website enquiry service can explain administrative arrangements, but it does not assess symptoms, recommend investigations or determine which clinical service is appropriate for an individual. For medical advice, contact an appropriate healthcare professional.
Contact and responses
How to reach us and what happens after you enquire.
You can email appointments@fitcardiology.services , call +44 7725 099874, or use the form on our Contact page.
Response times can vary according to the nature of the enquiry and the information available. If a response timeframe has been specifically communicated to you, please refer to that information. Do not assume that a submitted enquiry is being monitored for urgent needs.
Check that the contact details you provided are correct and review your email’s junk or spam folder. If you still need an update, contact us by email or telephone and mention that you previously submitted an enquiry.
Fees and changes
Information to review before confirming arrangements.
Any applicable fee and relevant payment arrangements should be explained before you confirm a chargeable service. If the information has not been provided, please contact us before proceeding.
Do not assume that an enquiry, appointment request or consultation is free unless this has been expressly confirmed.
If you need to amend or withdraw a request, contact us as soon as reasonably possible and include the relevant booking reference if one has been issued. We will explain the options that apply to your confirmed arrangements.
If a service has already been agreed or payment has been made, any applicable cancellation terms and your statutory rights will depend on the circumstances and the agreement in place.
Any applicable cancellation deadline, charge or refund arrangement should be stated in the terms supplied for the relevant service before you agree to proceed. There is no single deadline or refund outcome that can be applied accurately to every type of arrangement.
Where UK consumer cancellation rights apply, the applicable statutory period and any exceptions depend on the nature of the agreement and how it was entered into. Please refer to the terms provided for your specific arrangement.
Privacy and urgent help
Appropriate communication and important boundaries.
Information submitted through our website should be handled in accordance with our Privacy Policy. Please review that policy for details about the information collected, the purposes for which it is used, applicable retention periods, relevant recipients and your rights.
Health information receives additional protection under UK data protection law. Please only provide information that is necessary for your enquiry and use an appropriate secure channel if further documentation is requested.
No. Website enquiries are for general information and appointment coordination. They do not provide a clinical assessment, diagnosis, treatment recommendation or emergency response.
For advice about symptoms or your health, contact an appropriate healthcare professional.
Do not wait for a reply to a website enquiry. If you believe someone is experiencing a life-threatening emergency, call 999. For urgent medical advice that is not a life-threatening emergency, use NHS 111 online or call 111.
About the information on this page
These answers provide general information about website enquiries and appointment arrangements. The specific terms communicated for a confirmed service will apply alongside any statutory rights. Where individual arrangements differ, please refer to the information provided for that request. Nothing on this page is a substitute for clinical advice from an appropriate healthcare professional.
